Returns & Exchanges

At Samuel Windsor, we are committed to providing the highest quality footwear and apparel; if you are not completely satisfied, you may return your items within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unworn items in their original packaging, ensuring all tags are attached and the products are securely protected for transit.

• 3.
  Affix the Shipping Label

  Download and print your prepaid return shipping label from the portal and attach it clearly to the outside of your parcel.

• 4.
  Drop Off and Track

  Hand your package to your nearest authorized courier drop-off point and retain your receipt to track the status of your return.