Frequently Asked Questions
Everything you need to know about our premium footwear and apparel.
What is the construction method used for Samuel Windsor shoes?
Our premium shoes are handcrafted using the traditional Goodyear Welted construction method, ensuring durability, comfort, and the ability to be resoled for years of wear.
How long does shipping take and what are the costs?
Standard delivery typically takes 3-5 working days. Shipping costs are calculated at checkout based on your location, with free delivery often available on orders over a certain threshold.
What is your returns policy?
We offer a 30-day no-quibble return policy. If you are not completely satisfied with your purchase, you can return it in its original, unworn condition for a full refund or exchange.
How do I ensure I order the correct size?
We provide a comprehensive size guide on each product page. Our shoes generally follow standard UK sizing, but we recommend checking the specific measurements if you are between sizes.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.
Do you offer a warranty on your products?
Yes, all Samuel Windsor products come with a 12-month guarantee against manufacturing defects, reflecting our commitment to high-quality craftsmanship.